Guide navigation 6 of 11
Before you begin
- Access to the appropriate authenticated workspace through My Batoi
- Authority for the records, action, or decision involved
Choose the correct organization support workflow before opening or updating a request.
Start with the organization
Support tickets in My Batoi belong to customer organizations, not to a personal account. Open My Organizations, confirm the organization that owns the affected product, workspace, order, invoice, or service, and review the permissions available to your account.
Choose the right support task
- Use Organization Support to review the support summary and choose a next action.
- Use Organization Tickets when the issue already has a ticket or support is waiting for information.
- Use Open an Organization Support Ticket for a separate issue or request.
- Use Organization Billing to review the commercial record before opening a billing question.
Prepare safe evidence
Identify the expected result, actual result, affected organization, product or service, timing, impact, and troubleshooting already completed. Attach only authorized evidence. Never include passwords, one-time codes, secret keys, access tokens, or unrelated customer records.
Avoid duplicate requests
Add new context to an existing ticket when it concerns the same issue. Open a separate ticket only when the scope or requested outcome is materially different.
Completion check
- The correct organization owns the ticket.
- The chosen support task matches the current situation.
- The request or response contains sufficient authorized context.
- The next action is clear to the requester and support team.