Guide navigation 4 of 11
Before you begin
- Access to the appropriate authenticated workspace through My Batoi
- Authority for the records, action, or decision involved
Restore account access without sharing credentials or weakening workspace controls.
Prepare the task
Open My Batoi, enter the intended workspace, and confirm the verified account identity and trusted recovery channel. Use only information and authority appropriate to this purpose.
Complete the workflow
- Confirm scope. Identify the intended outcome, accountable owner, affected records, and completion condition.
- Check access and context. Make sure the workspace, product context, dates, people, and source records are correct.
- Perform the task. Use the official My Batoi recovery journey and follow the identity-verification instructions.
- Review the result. Check the account, destination, device, active sessions, and any sign of unauthorized access.
- Close or escalate. Record the outcome and owner for any exception. If the task cannot be completed safely, stop and use My Batoi for authenticated support.
Completion check
- The intended workspace and record scope are still correct.
- Required decisions, evidence, and exceptions identify an accountable person.
- No credential, unnecessary personal information, or unauthorized document has been added or shared.
- The resulting status and next action are clear to permitted collaborators.
Expected result: Access is restored through the approved recovery path, or the issue is escalated without exposing credentials.