Extended Coverage
Custom 24×7 window or regional teams.
Batoi Support delivers structured, responsive, and expert assistance across the Batoi Platform, Batoi products, Exchange assets, and customer deployments.
Choose from Essential, Premium, or Enterprise tiers, open tickets through My Batoi, and use Resources for self-service help.
| Feature / Coverage | Essential | Premium | Enterprise |
|---|---|---|---|
| Availability | Business hours (Mon–Fri) | 24×5 | 24×7 for critical incidents |
| Published pricing | Included with active customer plans | $300 / ₹24,900 monthly | $1,000 / ₹83,000 monthly; custom terms available |
| Response time | ≤ 1 business day | ≤ 4 hours | ≤ 2 hours |
| Channels | Email / Ticket | Email, Ticket, Live Chat | Email, Ticket, Chat, Scheduled Calls |
| Resolution target | As per queue | Prioritized | SLA-based, custom |
| Resources Help Access | |||
| Community Support | |||
| Product updates | Standard release | Early access | Priority rollout |
| Customer success reviews | — | Quarterly | Monthly |
| Security & compliance reviews | — | On Request | Scheduled & On-Demand |
| Integration & DevSecOps advisory | — | On Request | Quarterly sessions |
| Dedicated Technical Account Manager (TAM) | — | — | |
| Escalation to leadership | — | For high-priority cases | Direct access |
| Feature / Coverage | Availability |
| Essential | Business hours (Mon–Fri) |
| Premium | 24×5 |
| Enterprise | 24×7 for critical incidents |
| Feature / Coverage | Published Pricing |
| Essential | Included with active customer plans |
| Premium | $300 / ₹24,900 monthly |
| Enterprise | $1,000 / ₹83,000 monthly; custom terms available |
| Feature / Coverage | Response Time |
| Essential | ≤ 1 business day |
| Premium | ≤ 4 hours |
| Enterprise | ≤ 2 hours |
| Feature / Coverage | Channels |
| Essential | Email / Ticket |
| Premium | Email, Ticket, Live Chat |
| Enterprise | Email, Ticket, Chat, Scheduled Calls |
| Feature / Coverage | Resolution Target |
| Essential | As per queue |
| Premium | Prioritized |
| Enterprise | SLA-based, custom |
| Feature / Coverage | Resources Help Access |
| Essential | |
| Premium | |
| Enterprise | |
| Feature / Coverage | Community Support |
| Essential | |
| Premium | |
| Enterprise | |
| Feature / Coverage | Product Updates |
| Essential | Standard release |
| Premium | Early access |
| Enterprise | Priority rollout |
| Feature / Coverage | Customer Success Reviews |
| Essential | — |
| Premium | Quarterly |
| Enterprise | Monthly |
| Feature / Coverage | Security & Compliance Reviews |
| Essential | — |
| Premium | On Request |
| Enterprise | Scheduled & On-Demand |
| Feature / Coverage | Integration & DevSecOps Advisory |
| Essential | — |
| Premium | On Request |
| Enterprise | Quarterly sessions |
| Feature / Coverage | Dedicated Technical Account Manager (TAM) |
| Essential | — |
| Premium | — |
| Enterprise | |
| Feature / Coverage | Escalation to Leadership |
| Essential | -- |
| Premium | For high-priority cases |
| Enterprise | Direct access |
Each support tier aligns with the customer’s subscription plan and can be upgraded when support coverage, response targets, or advisory needs increase.
Raise and manage tickets with SLA tracking.
Available for Premium and Enterprise users during active hours.
Standard for all users.
Self-service help articles and guidebooks now live under Resources.
Route product, billing, and operational requests through the right support lane.
Every support interaction is traceable, logged, and auditable.
Custom 24×7 window or regional teams.
Available for Enterprise customers in select regions.
Combine support with advisory sessions for implementation or optimization.
Partners can resell support or bundle it within their service offerings.
Use your registered email and credentials.
Submit a ticket, check SLA, or continue a support conversation.
Get notified at every stage via email and in-app alerts.
New support purchases and upgrades should use Batoi checkout. Manual payment instructions are available in My Batoi for approved invoices, orders, custom support remittances, and bank transfer requests.