Account, Support, and Billing

Guided Journey

Account Access

1 article

Account Access

How Batoi Links Google and Microsoft SSO to Existing Accounts

Guidance for users who already have a Batoi password login and want to use Google or Microsoft single sign-on with the same email address, including why Batoi connects the two deliberately rather than automatically.

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Guided Journey

Getting Started

1 article

Getting Started 7 min

Open the Right Workspace Through My Batoi

Enter the correct governed workspace without relying on a workspace-specific public URL.

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Guided Journey

Permissions

1 article

Permissions 7 min

Understand Workspace Permissions in Batoi

Recognize what workspace access permits and request a controlled change when necessary.

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Guided Journey

Troubleshooting

2 articles

Troubleshooting 7 min

Recover Access to My Batoi Safely

Restore account access without sharing credentials or weakening workspace controls.

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Troubleshooting 7 min

Troubleshoot a Batoi Workspace Task

Diagnose a blocked task systematically before requesting support.

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Guided Journey

Support

2 articles

Support 7 min

Open and Track a Batoi Support Request

Choose the correct organization support workflow before opening or updating a request.

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Support 5 min

Use Organization Support in My Batoi

Open the correct organization's support home and choose the safest next action.

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Guided Journey

Organization Management

1 article

Organization Management 6 min

Manage Organizations in My Batoi

Create, select, and review the customer organization that owns your support and billing activity.

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Guided Journey

Ticket Creation

1 article

Ticket Creation 8 min

Open an Organization Support Ticket

Submit a safe, well-scoped support request for the correct customer organization.

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Guided Journey

Ticket Management

1 article

Ticket Management 7 min

Review and Manage Organization Support Tickets

Find an organization ticket, understand its state, and perform only the actions available to your role.

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Guided Journey

Billing

1 article

Billing 8 min

Manage Organization Billing in My Batoi

Review the correct organization's commercial records and continue through the payment or subscription action presented by My Batoi.

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