Manage Organization Billing in My Batoi

Review the correct organization's commercial records and continue through the payment or subscription action presented by My Batoi.

Before you begin

• Sign in with an account that has billing access to an approved customer organization.
• Confirm the organization, transaction, region, currency, and billing contact before acting.
• Keep the invoice, order, subscription, or payment reference available.

Open organization billing

1. Open Organization Billing.
2. Choose the organization when the account has access to more than one billing context.
3. Review the summary for invoices, active subscriptions, payments, and available credits.
4. Choose the register or action that matches the task.

Choose the correct billing area

• Carts contains pricing selections and checkout requests that have not completed the full order flow.
• Orders tracks checkout requests before or during payment, fulfillment, invoicing, or subscription activation.
• Invoices contains issued billing documents, current status, and due information where available.
• Payments contains recorded payment results and reconciliation references.
• Manual Payment Instructions shows approved remittance methods for the selected transaction and region.
• Subscriptions shows renewable services, trials, and recurring billing states.
• Upgrades shows upgrade, downgrade, cancellation, and trial conversion requests.

Complete a payment or subscription action safely

• Use only the gateway or approved manual method shown for the selected transaction.
• Do not assume that one payment gateway, currency, tax rule, or legal issuer applies in every region.
• Check the current payment state before trying again. Duplicate attempts can create reconciliation delays.
• Preserve the order, invoice, payment, and remittance references shown by the application.
• Use an organization billing support ticket when a payment, invoice, credit, renewal, or subscription state needs review.

Troubleshooting

• If Organization Billing is absent, the organization may be pending or your role may not include billing access.
• If the expected record is missing, confirm the organization and the record type before opening a ticket.
• If a payment result is uncertain, do not repeat it until the current status has been checked.
• Do not place full payment credentials, passwords, or private bank information in a support ticket.

Completion check

• The selected organization, currency, and transaction are correct.
• The current invoice, payment, subscription, or request state is understood.
• Any payment reference or follow-up action has been preserved.

Related tasks

Return to Manage Organizations in My Batoi, use Open an Organization Support Ticket for a billing question, or browse the Account, Support, and Billing guide.

Open Organization Billing