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What this page helps you accomplish
Connect reservations, tables, floor plans, arrivals, waitlists, guest context, service, and operating review.
Scope and authority
An active Flex workspace Configured service locations, operating hours, tables, and responsible teams
Service Operations
Connect reservations, tables, floor plans, arrivals, waitlists, guest context, service, and operating review.
Observable business result
A coordinated service period with visible reservations, guest flow, table status, exceptions, and operating insight.
The table, reservation, or Host Stand state is stale.
Recommended recovery: Confirm the physical state, correct the authorized record, preserve the reason where required, and inform affected service staff.Who should use this article
This article is for restaurant managers who are authorized to complete or review the task in the intended workspace. The person making a consequential operational, commercial, academic, care, access, or compliance decision remains accountable for the result.
Before you begin
- An active Flex workspace
- Configured service locations, operating hours, tables, and responsible teams
- Use a sanitized demonstration record for practice and confirm the intended workspace, role, scope, and responsible owner before changing operational records.
- Do not place passwords, connection secrets, personal data, regulated information, private documents, or payment details in notes, prompts, screenshots, or exports.
Workflow overview
Read the Restaurant dashboard
Reservations Today, Arrivals Next 2 Hours, Waitlist Waiting, Reminder Queue, and No Shows Today show immediate guest-flow pressure.
Available, Reserved, Occupied, and Cleaning counts show the recorded floor position. Confirm the physical floor before a consequential reassignment.
The floor view groups tables by zone and lets an authorized operator assign arrivals or waitlist parties while respecting recorded capacity and conflicts.
Upcoming Arrivals and Waitlist registers keep guest, party, service period, table, and status visible for Host Stand decisions.
Complete the workflow
- Confirm the workspace and responsibility. Enter the authorized workspace through My Batoi. Confirm the workspace name, your current role, the record or review period, and the person accountable for the result.
- Open the current product area. Open Restaurant and review the dashboard before service. Confirm table readiness, upcoming reservations, waitlist pressure, and current exceptions.
- Check prerequisites and source records. Make sure the required capability, connection, status, relationship, approval, and safe information boundary are ready. Search before creating a new record.
- Perform the task. Use Host Stand, Reservations, Waitlist, Floor Planner, or Tables to coordinate arrival, seating, table state, service handoff, and reservation completion.
- Review the result. Check party size, timing, table capacity and state, waitlist fairness, accessibility needs, no-shows, service handoff, and unresolved exceptions.
- Verify and retain the outcome. Reservation, waitlist, party, and table states agree with the actual dining-room position and every exception has an owner. Record every exception and follow-up with an owner and review date.
Verify the result
- The workspace, role, record, period, and Industry Pack still match the intended scope.
- A coordinated service period with visible reservations, guest flow, table status, exceptions, and operating insight.
- The visible status, source evidence, owner, exception, and next action agree with the completed work.
- An authorized reviewer can understand the result without relying on hidden assumptions or information outside Flex.
Troubleshooting and recovery
| What you see | What to check | Safe next action |
|---|---|---|
| The table, reservation, or Host Stand state is stale. | Workspace, role, entitlement, source record, status, ownership, required fields, and approval evidence. | Confirm the physical state, correct the authorized record, preserve the reason where required, and inform affected service staff. |
| The expected page or action is missing. | Current role, team scope, Industry Pack availability, workspace subscription, record state, and prerequisite setup. | Stop and ask an authorized Owner or Admin to review access. Do not use another person’s account or bypass the control. |
| The result conflicts with evidence or another register. | Source ownership, date range, status definitions, duplicate records, latest update, and correction history. | Do not mark the task complete. Return it for correction or escalate it to the accountable owner. |
Safety and governance
Do not copy authenticated page addresses, record identifiers, connection details, browser notifications, account information, or unrelated workspace content into public documentation or external communication.
Use Batoi Intelligence safely
Next step
Continue with the next verified article in this Product Guide, or return to the Batoi Flex Product Guide.