Challenge
An online service provider sold packages with many changing parameters. Receiving, tracking, assigning, and completing orders required manual coordination, while account managers needed a reliable way to configure packages and report on completed work.
Approach
Batoi first mapped the customer’s sales and fulfilment process, then delivered a configurable application aligned with today’s Batoi Platform. Three connected modules supported the complete flow:
- a package-management area for creating and revising offers;
- a storefront and initial order-capture flow; and
- an account-management workspace for executing orders and preparing reports.
The modular structure allowed the customer to adjust the process as its services changed.
Outcome
- Back-office order handling moved into a repeatable digital workflow.
- Account managers gained clearer ownership of fulfilment and reporting.
- The customer reported a faster sales cycle, improved productivity, and an approximately 20% increase in sales during the documented engagement.