Challenge
A wholesale and retail company operated an online storefront without connected inventory management or a practical content-management workflow. Recurring payment issues affected the buying experience, and financial information in desktop QuickBooks remained separate from online activity.
Approach
Batoi delivered an integrated commerce and operations workflow:
- content management for routine storefront updates;
- workflow management for internal operating steps;
- ePOS and inventory connections for stock visibility;
- a revised payment-gateway integration; and
- QuickBooks synchronization for agreed financial data.
The integration and extension work aligns with Batoi Platform, while the recurring retail operating model aligns with today’s Batoi Flex Retail Industry Pack.
Outcome
- Content updates became more direct and repeatable.
- Inventory information was more accurate and useful for operating decisions.
- Payment and accounting connections reduced breaks between online sales and back-office work.
- The customer reported increased website traffic after the revised experience was introduced.