Accessibility Statement
At Batoi, we are committed to making our digital platforms accessible to everyone, regardless of ability, device, or circumstance. Our goal is to ensure that all users can interact with our products and content independently and effectively.
At a glance
Describes Batoi accessibility objectives, design and testing practices, known scope limits, feedback, and alternate-access options.
- Batoi uses WCAG 2.2 as primary accessibility guidance and considers applicable jurisdictional requirements.
- Accessibility work includes design, development, testing, training, feedback, and continuing improvement.
- Users can report barriers or request alternate formats through Support or the Batoi Contact page.
This summary helps you navigate the document. The complete policy text and any controlling agreement remain authoritative.
Our Commitment to Accessibility
Accessibility is an integral part of Batoi’s design philosophy. We believe technology should empower, not exclude, and we continuously strive to make every aspect of our websites, applications, and services usable by the widest possible audience.
We incorporate accessibility, usability, and inclusion into relevant design, development, content, and quality practices and continue to address identified barriers.
Standards and Guidelines
Batoi uses WCAG 2.2 as primary guidance and considers the following requirements where they apply to a service, customer engagement, or jurisdiction:
We integrate accessibility requirements throughout our UX design, development, and quality assurance lifecycle.
References to these standards describe Batoi’s accessibility objectives and applicable obligations; they are not a blanket third-party certification or conformance claim for every page, product, or deployment.
Accessibility Practices Across Batoi Platforms
Depending on the product, content, and delivery surface, accessibility practices may include the following:
Navigation
Logical tab order, skip-to-content links, consistent page structure.
Text and Content
Adjustable contrast, scalable fonts, readable typography.
Multimedia
Captions and transcripts for video/audio; “pause and resume” controls.
Forms and Controls
Clear labels, ARIA attributes, and keyboard accessibility.
Color and Contrast
A target minimum contrast ratio of 4.5:1 for applicable normal text, with additional checks based on component and content context.
Error Prevention
Descriptive validation messages and accessible alerts.
Mobile Accessibility
Responsive layouts and compatibility checks that may include common iOS and Android assistive technologies.
Batoi periodically reviews selected websites, product experiences, and managed user surfaces using automated and manual accessibility checks appropriate to their scope.
Accessibility Testing and Continuous Improvement
Our accessibility program includes:
Using tools like axe-core, WAVE, and Lighthouse.
Conducted by qualified internal reviewers or external accessibility specialists when appropriate to the scope.
May involve users or reviewers working with screen readers, voice commands, or alternative input devices when appropriate to the product and review scope.
Risk-based accessibility checks during material releases and when significant interface changes are introduced.
Identified issues are tracked and prioritized through the applicable delivery workflow. Remediation timing depends on severity, technical complexity, third-party dependencies, and the affected service.
Third-Party Content and Integrations
- Some third-party content or embedded elements (e.g., maps, videos, analytics dashboards) may not fully meet our accessibility standards.
- Where practical, we raise identified barriers with providers and seek an alternative format or reasonable workaround.
Training and Awareness
Batoi promotes role-appropriate accessibility awareness and learning for teams involved in design, engineering, content, quality, and support.
We promote:
Inclusive design practices in relevant projects and interface reviews.
Accessibility awareness during code reviews and QA audits.
Workshops through Batoi Academy to educate partners and institutions on digital inclusion.
Accessibility is not just compliance: it’s part of our culture of empathy and excellence.
Reporting Accessibility Issues
If you encounter any accessibility barriers:
Use Batoi Support to submit an accessibility ticket or the Batoi Contact page to request an alternate format.
Please include:
- Page URL or feature description
- The problem encountered
- Your browser, device, or assistive technology details
We target an initial response within 5 business days. Resolution timing depends on impact, complexity, third-party dependencies, and the availability of a reasonable alternative; we will provide updates for confirmed issues.
Alternative Access Options
If online material is not accessible, Batoi will work with the requester to identify a reasonable alternative, which may include:
Alternate formats (PDF, plain text, or large print).
Live assistance through Batoi Support or Academy programs.
Video captions or accessible transcripts upon request.
Continuous Commitment
Batoi’s accessibility policy is reviewed annually and updated to align with:
WCAG 2.2 guidance and future revisions
Emerging assistive technologies
Customer and partner feedback
We may engage accessibility specialists, users, advocacy groups, or academic partners to help practices evolve with user needs.