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Step By Step Help in Using Batoi Remote Software (A Customized TeamViewer Module)

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This guide will walk you through the steps to setup software (a customized TeamViewer module) for availing remote support from Batoi.

  1. Visit https://www.batoi.com/support/desk
  2. Click on the "Download Remote Support Software" button.
  3. Upon clicking the button, an ".exe" file will be downloaded to your local system as shown in the screenshot below.

    Figure One

  4. Double click and run the setup file that you downloaded as shown in the screenshot below, to complete the installation of remote support software.

    Figure Two

  5. Install the Remote Support Software Tool and share the User ID (for ex. 243 771 139 as shown in the screenshot below) which will be displayed after the installation of the remote support software, with the Support Executive, by phone or through email. The Support Executive shall then be able to access your computer remotely using the User ID provided by you.

    Figure Three

  6. Once the session starts, the Remote Control window will appear (with Session list). You can then see a small control window that appears at the bottom right of the screen as shown in the screenshot below. You can place it anywhere on the screen as per your convenience just by dragging it. As a result, important parts of the screen are not being hidden. Also the panel can be minimized to the edge of the screen using the icon on the left side of the panel.

    Figure Four

  7. In that window, it has an option for voice chat and other options too as shown in the screenshot above.
  8. To start a voice chat, click on the "Audio mode" icon as shown in the screenshot above.
  9. Then, click on the "Settings" icon as shown in the screenshot below.

    Figure Five

  10. Then, click on the "Audio settings" as shown in the screenshot below.

    Figure Six

  11. Upon doing so, in the TeamViewer Options window, select "Audio conferencing" and make appropriate change in the settings as shown in the screenshot below.

    Figure Seven

  12. Click on the "OK" button to save the changes made in the Settings.
  13. You can now start audio conferencing.
  14. After your session is completed, you can close the current connection using the dropdown and click on the "Close Connection" link as appearing in the Remote Control window as shown in the screenshot below.

    Figure Eight



Updated on Nov 26, 2017

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