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Step By Step Help in Using Batoi Remote Software (A Customized TeamViewer Module)

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  1. Click on the 'Download Remote Support Software' button above.
  2. Upon clicking the setup file of the software will be downloaded to your local computer as shown below.

    Figure One

  3. Double click and run the setup file that you downloaded as shown below, to complete the installation of remote support software.

    Figure Two

  4. Please share the User ID (for ex. 422 873 530 as shown here) which will be displayed after the installation of the remote support software, with the Support Officer, by phone by providing your account PIN. The Support Officer shall then be able to access your computer remotely using the User ID provided by you.

    Figure Three

  5. Once a remote control session starts, the Remote Control window will appear (with Session list ). You can then see a small control window that appears at the bottom right of the screen. You can place it anywhere on the screen as per your convenience just by dragging it. As a result, important parts of the screen are not being hidden. Also the panel can be minimized to the edge of the screen using the icon on the left side of the panel as shown below.

    Figure Four

  6. After your session is completed, you can close the current connection using the drop down 'Close Connection' appearing in the Remote Control window as shown above.

Updated on Nov 11, 2015

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