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Step By Step Help in Using Batoi Remote Software

This article provides the detailed step by step information to setup software for availing remote support from Batoi.

This guide will walk you through the steps to setup software (a customized TeamViewer module) for availing remote support from Batoi.

Visit https://www.batoi.com/support/desk

Click on the 'Download Remote Support Software' button.

Upon clicking the button, an '.exe' file will be downloaded to your local system as shown in Figure 1.

Figure 1
Figure 1

Double click and run the setup file that you downloaded as shown in Figure 2, to complete the installation of remote support software.

Figure 2
Figure 2

Install the Remote Support Software Tool and share the User ID (for ex. 243 771 139 as shown in Figure 3) which will be displayed after the installation of the remote support software, with the Support Executive, by phone or through email. The Support Executive shall then be able to access your computer remotely using the User ID provided by you.

Figure 3
Figure 3

Once the session starts, the Remote Control window will appear (with Session list). You can then see a small control window that appears at the bottom right of the screen as shown in Figure 4. You can place it anywhere on the screen as per your convenience just by dragging it. As a result, important parts of the screen are not being hidden. Also the panel can be minimized to the edge of the screen using the icon on the left side of the panel.

Figure 4
Figure 4

In that window, it has an option for voice chat and other options too as shown in Figure 4.

To start a voice chat, click on the 'Audio mode' icon as shown in Figure 4.

Then, click on the 'Settings' icon as shown in Figure 5.

Figure 5
Figure 5

Then, click on the 'Audio settings' as shown in Figure 6.

Figure 6
Figure 6

Upon doing so, in the TeamViewer Options window, select 'Audio conferencing' and make appropriate change in the settings as shown in Figure 7.

Figure 7
Figure 7

Click on the 'OK' button to save the changes made in the Settings.

You can now start audio conferencing.

After your session is completed, you can close the current connection using the drop-down and click on the 'Close Connection' link as appearing in the Remote Control window as shown in Figure 8.

Figure 8
Figure 8

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