Knowledge Base and Support CenterKnowledge Base and Support Center

Help When You Need It. Knowledge Anytime.

Welcome to the Batoi Knowledge Base and Support Center — your one-stop destination for FAQs, troubleshooting, and help articles.

Learn how to set up, manage, and optimize your experience across RAD, Insight, Flow, and Bridge Portal.

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Overview Overview

The Batoi Knowledge Base provides self-service access to help content, technical documentation, and troubleshooting guides across all Batoi products and services.

It’s designed for users, administrators, developers, and partners — enabling faster problem-solving through structured, searchable information.
Need personalized help? Log in to the Batoi Bridge Portal to open or track support tickets.

Support Access Channels

Channel Purpose Access Method
Knowledge Base Searchable articles and FAQs for instant help. Available publicly and within Bridge Portal.
Ticket System Raise and track technical or account-related issues. Requires Bridge Portal login.
Live Chat Real-time support (Premium & Enterprise plans). Access through Support Dashboard.
Phone/Call Support Direct technical consultation for Enterprise users. By appointment through Bridge TAM.
Channel Knowledge Base
Purpose Searchable articles and FAQs for instant help.
Access Method Available publicly and within Bridge Portal.
Channel Ticket System
Purpose Raise and track technical or account-related issues.
Access Method Requires Bridge Portal login.
Channel Live Chat
Purpose Real-time support (Premium & Enterprise plans).
Access Method Access through Support Dashboard.
Channel Phone/Call Support
Purpose Direct technical consultation for Enterprise users.
Access Method By appointment through Bridge TAM.
Log in to Support Portal

Popular Help Categories

  • Getting Started
  • Description: Onboarding and setup guides.
  • Example Topics: “Creating your first Workspace,” “Setting up user roles.”
  • Batoi RAD
  • Description: App development and deployment help.
  • Example Topics: “Publishing apps,” “CI/CD configuration.”
  • Batoi Insight
  • Description: Analytics and compliance assistance.
  • Example Topics: “Generating dashboards,” “Risk scoring FAQs.”
  • Batoi Flow
  • Description: Workflow and integration automation.
  • Example Topics: “Creating triggers,” “Managing Flow connectors.”
  • Bridge Portal
  • Description: Account, billing, and profile management.
  • Example Topics: “Managing support tickets,” “Using partner dashboards.”
  • Cloud Services
  • Description: Hosting and infrastructure help
  • Example Topics: “Accessing Cloud Console,” “Configuring SSL and backups.”
  • Account and Billing
  • Description: Subscriptions, payments, and renewals.
  • Example Topics:“Updating payment methods,” “Understanding invoices.”

Each article includes screenshots, step-by-step walkthroughs, and links to related documentation or videos.

Knowledge Base Features

Smart Search
Smart Search

Context-aware search with AI-powered suggestions.

Categorized Articles
Categorized Articles

Organized by products and use cases.

Guided Navigation
Guided Navigation

“How-to” series for new users and administrators.

Linked Documentation
Linked Documentation

Cross-links to developer and API guides.

Printable Guides
Printable Guides

Export articles as PDFs for offline access.

Explore Knowledge Base
Pricing Overview Integration with Support Plans

The Support Center operates in alignment with Batoi’s three-tier Support Plans — ensuring personalized care as your needs grow.

Essential Plan
  • Access Level: Email + ticket-based assistance.
  • Response SLA: Within 1 business day.
Premium Plan
  • Access Level: Email, chat, and early release notes.
  • Response SLA: Within 4 hours.
Enterprise Plan
  • Access Level: All channels + dedicated TAM support.
  • Response SLA: Within 2 hours.

Users can view plan details and upgrade directly within the Bridge Portal

View Support Plans

Bridge Portal Integration

All support interactions are managed through the Bridge Portal, offering:

Transparency

Secure ticketing and escalation tracking.

Empowerment

SLA visibility and support analytics.

Learning

Access to previous cases and resolutions.

Learning

Direct links to knowledge base and product documentation.

The Bridge Support Dashboard provides complete transparency — from inquiry to resolution.

Access Bridge Portal

Report an Issue or Request Assistance

If you can’t find what you’re looking for, reach out directly:

1

Submit a Support Ticket via Bridge Portal.

2
3

Premium/Enterprise Request a callback or consultation.

Support Hours:
  • Essential / Premium: Monday–Friday, 9 AM–6 PM (IST)
  • Enterprise: 24×7 for critical issues