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MICROSOFT OFFICE 365 FAQs

This document contains frequently asked questions about Microsoft Office 365.

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What is Office 365?

Does Batoi host Office 365?

Is my data contained in my documents, emails and attachments safe on the cloud?

What if the cloud is down when I need it??

I already have Microsoft Office. How is Microsoft Office 365 different from it?

Will Office 365 work with my existing copy of Office?

What applications come with Office 365?

What is OneDrive?

Are my documents stored in OneDrive also available for offline access and use?

What is Yammer?

What mobile apps are available for Office?

Will my Office be identical for each platform and device?

How many machines/devices can I run my Office 365 subscription on?

What is the difference between Free Skype and the Skype for Business?

What are the system requirements to run Office 365?

If I don't need all the applications that come with Office 365, can I purchase individual services separately?

I already have email with my web hosting plan, what happens to this after I subscribe to Office 365?

What happens to my data if I cancel my subscription?

Where can I purchase Office 365?

Why purchase Office 365 from Batoi?

Where can I see and compare pricing and features of different plans of Office 365?

Can I try Office 365 before I purchase?

If I need some assistance with setting up Office 365, will someone from Batoi help me?

How do I contact Batoi support? What support options are available?

I am using Gmail and it is free, why should I use Office 365?

I can use Google Mail, Dropbox and other tools that exactly fit in exactly the number of features that I am looking for. So why should I use Office 365?


What is Office 365?

It is an upgraded version of Microsoft Office package available both on cloud and for desktop.

Does Batoi host Office 365?

No. Office 365 is delivered as a hosted service from Microsoft.

Is my data contained in my documents, emails and attachments safe on the cloud?

It is like you are asking if your gold will remain secure in bank locker instead of your own home. You may not question the banking system as it is now well-established. Then with Cloud Provider, your data will be managed by a professional organization. And thus, data will remain safe. Of course, you may ask about different security measures that the Cloud Provider has taken to ensure that your data is safe.

What if the cloud is down when I need it?

As a commitment to running a highly available service, we guarantee 99.9% uptime.

I already have Microsoft Office. How is Microsoft Office 365 different from it?

Microsoft OfficeMicrosoft Office 365
Applications include Word, Excel, PowerPoint and OutlookApplications include Office Online, Exchange, SharePoint, Skype for Business, OneDrive, Yammer, One Note
Applications can be installed on one device onlyApplications can be installed up to 5 devices
Need to purchase the product again when the new version becomes availableAlways up-to-date. You are automatically upgraded as soon as new versions come out
Available in the desktop version onlyGet Office across devices. Applications available for desktop as well as mobile devices and for each platform
Available in offline mode onlyAvailable both in offline as well as online mode giving you the flexibility to access, create and edit your documents from anywhere, any time and on any device

Will Office 365 work with my existing copy of Office?

When you upgrade to Office 365, you get the upgraded version of Office to download and install. You also automatically get access to new applications to connect to the cloud. Additionally all documents created will work with Office 365 due to backward compatibility.

What applications come with Office 365?

With Office 365 you get applications including Office, Exchange, SharePoint, Skype for Business, OneDrive, Yammer, Intune, Publisher and One Note.

What is OneDrive?

With all Office applications, you go on creating different documents and different files. So when you create those files through your Office applications or through collaboration, those files would not be stored in the client itself, but there is no back-up to it. Microsoft provides a central storage location that is called OneDrive, where these Office applications whichever device you use, they would be synchronized to the central location so that you have a back-up copy always centrally and you can always use that copy to edit it and again store back into the central location. So you have a disaster recovery plan ready and implemented without any additional effort. Second, you have access to these files anytime and with any device, so the whole concept of cloud works here.

Are my documents stored in OneDrive also available for offline access and use?

No. When you install client applications on any device, it will ask you to connect to the OneDrive. Once the connection happens, connection here means once you log in to your Live ID, it will ask whether you would like to synchronise the data. So your data would be synchronized to your device. Particularly in desktop devices, it will synchronise everything. But if it is mobile device, it won’t synchronise everything. It will ask only those things that you want to download you can download it. Otherwise suppose you have 100GB data on OneDrive, you don’t have 100GB in the device. So it won’t synchronise. So only desktop it will fully synchronise.

The entire thing will be downloaded. Otherwise, for any other smart devices or smaller devices, you can download data on-demand data when you want to use it. Once you download a copy of some data, that copy of the data is available for you offline to access and to use. But when you edit, as long as there is no connection, the offline copy is separate from the central copy. Once you synchronise, then only they will be synchronised. So there is a problem of partition there.

Partition means suppose a document A you downloaded, the copy A on the device and the copy of A in the central location they are the same. But when you edit the downloaded copy they are different now. Now you download the copy A in another device. Again the copy A comes there. You edit it separately but there is no connection for example. So now when you connect, the first one will synchronise. But when the second one synchronises because the first one is already synchronised, the second one does not understand what has changed actually, because this is a completely new copy. So one copy would be overwritten. So, those problems are called problem of partition. So only when asked, you can tell that how this issue can be addressed is still in research but in majority cases you can tell if you download and upload then it synchronises the latest version of a file.

What is Yammer?

Yammer is an organisation’s private social network that helps its employees to collaborate across departments, locations, and business apps.

What mobile apps are available for Office?

OneNote and Office for Android, iPad are available.

Will my Office be identical for each platform and device?

Yes. With Office 365 all the applications of Microsoft Office are same, whether you are in Mac or in Windows or in any other client. Except that in smaller device, the look and feel may be different, but they will work exactly the same. That is what Microsoft claims.

How many machines/devices can I run my Office 365 subscription on?

You can run your Office 365 subscription on one user and 5 devices.

What is the difference between Free Skype and the Skype for Business?

SkypeSkype for Business
Lets you add up to 25 people to online meetingsLets you add up to 250 people to online meetings
No integrated Office AppsGet integrated Office Apps

What are the system requirements to run Office 365?

Office 365 does not require any additional system resources other than normal PCs, tablets and smartphones to run.

If I don't need all the applications that come with Office 365, can I purchase individual services separately?

No. Applications that come with Office 365 are available as a package and hence you cannot choose from the different applications that come with Office 365.

I already have email with my web hosting plan, what happens to this after I subscribe to Office 365?

You can contact your service provider to change the MX Record and start using it.

What happens to my data if I cancel my subscription?

Your data is yours. If you decide to cancel your Office 365 subscription, you can download your data—for example, your email and documents and save it to another location or can port it or transfer it to your convenient program. You should save your data before you cancel as it will be destroyed and deleted once your subscription ends.

Where can I purchase Office 365?

You can purchase from Batoi.

Why purchase Office 365 from Batoi?

With Batoi you get requisite support on software assurance (consulting), receive assistance with migrating and get technical assistance directly from the cloud consultants.

Where can I see and compare pricing and features of different plans of Office 365?

Office 365
Business Essentials
Office 365
Business Premium
Office 365
Business
Online versions of Office with email and collaboration tools All features from Business Essentials and Business plansFull desktop and mobile Office clients
Office Online, Exchange, SharePoint, Skype for Business, OneDrive, YammerOffice Online, Exchange, SharePoint, Skype for Business, OneDriveOffice Online, Word, Excel, PowerPoint, Outlook, OneNote, Publisher, OneDrive
 Full desktop and mobile Office clients ( up to 5 devices) 

E1Office 365
Business Premium
ProPlus
Online versions of Office with email and collaboration toolsAll features from Business Essentials and Business plansFull desktop and mobile Office clients
Office Online, Exchange, SharePoint, Skype for Business, OneDrive, YammerOffice Online, Exchange, SharePoint, Skype for Business, OneDriveOffice Online, Word, Excel, PowerPoint, Outlook, OneNote, Publisher, OneDrive, Access
Microsoft SupportFull desktop and mobile Office clients ( up to 5 devices)Microsoft Support

For the pricing, please contact Batoi Support.

Can I try Office 365 before I purchase?

Yes. You can register for a free trial at the Microsoft website.

If I need some assistance with setting up Office 365, will someone from Batoi help me?

Yes, if you have taken managed service from Batoi.

How do I contact Batoi support? What support options are available?

Batoi provides comprehensive documentation for all Batoi services and tools along with quick usage videos for your assistance. Besides, Batoi also provides 365 days online support. You can reach us at any time through email or phone.

I am using Gmail and it is free, why should I use Office 365?

There are 5 clear reasons.

  1. In free products there is no disaster recovery guarantee and warranty.
  2. No support from provider.
  3. Free products have resource limitations that obviously limits its usage.
  4. Gmail's email client is not as rich or as stable as MS Office mail client.
  5. Google App the entire product suite in which Gmail is one of the products does not have the same number of applications with features that Office 365 suite has for collaboration and communication requirement.

I can use Google Mail, Dropbox and other tools that exactly fit in exactly the number of features that I am looking for. So why should I use Office 365?

Yes of course. But you will not get the applications under one roof and thus the data management and operability is complex and difficult to achieve.


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